Bess Friedheim Jewelry Inc at 9181 West 151st Street, Orland Park, Illinois.

My fiancé bought my engagement ring at Bess Friedheim Jewelry. He proposed and gave me the ring. We took the ring back to Bess Friedheim to have a matching custom wedding band designed. We had to leave the ring in the jeweler's possession. We were told it would take several weeks to make the wax mold of the band. My fiancé began calling to check on the status of the wedding band and was given different excuse as to why it was not ready. Finally, he went into the store. It was then he was told that the ring had been lost, the wax mold never had been made. This was just four weeks before our wedding.
The owner offered to replace the ring but we lost all trust in the owner. Her efforts at service recovery we horrible. She did not want to refund the retail value but her cost. She was extremely rude when we told her we had to file a police report and did report her to Orland Park Chamber of Commerce. We did get reimbursed after a claim went to her insurance company.
The value may have been refunded but the loss of the emotions our ring had can never be replaced.
We went to Martin and Martin where we purchased a new ring and our wedding bands.